Complete Internet Solution
Maulanaweb reserves the right to add, delete or modify any provision of this policy at any time without notice. You agree to be bound by any
changes Maulanaweb may reasonably make to this agreement when such changes are made. The Maulanaweb Hosting Terms will
commence and become binding on the Customer with immidiate effect from the Commencement Date.
30 Day Guarantee Statement. If for any reason you are unhappy with the services you receive from Maulanaweb during the first 30 days of
service, you may request, in writing or, via email to firstname.lastname@example.org. You must also state a detailed reason as to why you are
cancelling your service (as we request for any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid
reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel. Refunds are not given
even if an annual payment has been made, if you abuse your unlimited plan by engaging in one of the restricted activities mentioned in these
terms and conditions.
ll new web hosting accounts purchased on our order page are set up within 2 hours by our account administrators.
You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail
servers and any connection problems between your ISP and Maulanaweb, this process may sometimes be delayed.
Domain Names and Domain Transfers
n order for your domain name to point to the Maulanaweb server your new account is located on, you must change your
DNS (Domain Name Servers) at your registrar. These DNS are located in your welcome email and they are defined in a pair
(primary- ns1*.host-hu.net and secondary- ns2.host-hu.net). Please note: Our DNS are unique to each server, so for example;
if you sign up and then a few months later open another account, you will not be using the same DNS as before.
A domain transfer is if you want to physically transfer your domain toMaulanaweb.co.za and away from your original registrar.
You must create an account at Maulanaweb.co.za and initiate a transfer. A domain transfer is free and that goes towards one
year of registration with Maulanaweb, added on to your current registration period with the previous registrar.
Maulanaweb will take necessary steps to register domain names on behalf of the client when requested. However,
clients are responsible for renewing their domain names.Maulanaweb does not take responsibility for failing to renew
domain names. If your domain name was registered via our company, you must check and take appropriate actions to
renew a domain that is about to expire. If you have any questions at all about DNS changes or domain names in general,
please open a ticket at our helpdesk.
Maulanaweb believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will
not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their
account): racism or prejudice due to colour, creed, or belief; any violent/malicious/obscene content written, visually or implied.
If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately.
We prefer that you self-govern your content and remain responsible and all-knowing of what your website publically provides.
Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern
our servers by checking each website individually, which will have growing and evolving content, is impossible. However, if Maulanaweb
is made aware of any questionable content on a Maulanaweb-hosted site, we will address the concerns immediately
and directly with you to seek an amiable resolution. Using a shared account as a backup/storage device is not permitted, with the
exception of one cPanel backup of the same account. Please do not take backups of your backups.
Examples of unacceptable material on all Shared and Reseller servers include:
Image Hosting Scripts (similar to Photobucket or Tinypic)
Image Sites hosting in excess of 500 Photos
Mail Bombers/Spam Scripts
File backup sites
Banner-Ad services (commercial banner ad rotation)
File Dump/Mirror Scripts (similar to rapidshare)
Commercial Audio Streaming (more than one or two streams)
Commercial Video Streaming (more than one or two streams)
File Sharing ,File Upload ,File Archive ,Backup ,Site Mirroring ,Content Distribution Sites,Porn
High-Yield Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Sale of any controlled substance without prior proof of appropriate permit(s)
Prime Banks Programs
Hateful/Racist/Harassment oriented sites
Hacker focused sites/archives/programs
Sites promoting illegal activities
Forums and/or websites that distribute or link to warez/pirated/illegal content
Bank Debentures/Bank Debenture Trading Programs
Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
Eccommerce sites generating more than 5gigs of traffic monthly *(You may host this onl International Plans with no limits)
Article submisison sites generating more than 5 gigs of traffic monthly* (You may host this on International Plans with no limits)
Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set
properly, regardless of installation method. Users are ultimately responsible for all actions taken under their account; this includes the
compromise of credentials such as user name and password. If a weak password is used, your account may be suspended until you
agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed,
and your password is found to be weak, we will notify you and allow time for you to change/update your password.
Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and purchased lists
will be treated as spam. Please read http://www.Maulanaweb.co.za/mailpolicy.html for our generalized mail policy. Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
Maulanaweb reserves the right to require changes or disable as necessary any web site, account, database, or
other component that does not comply with its established policies, or to make any such modifications in an emergency
at its sole discretion. Maulanaweb reserves the right to charge the holder of the account used to send any unsolicited
e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of Maulanaweb
Maulanaweb makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held
liable for any disputes or claims against said customers. In no event shall Maulanaweb be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site.
Payments and Agreement to Pay
As consideration for the software or services purchased by you and provided to you by Maulanaweb, you agree that Maulanaweb
may debit your bank account on the 28th, 30th , 31st or 1st of the month. All fees are due immediately and are non-refundable unless otherwise expressly
noted, even if your services are suspended, terminated, or transferred prior to the end of the services term. Hosting Unlimited expressly
reserves the right to modify pricing through email notification and/or notice on its web site. Please make note that if you elect to make
a manual monthly payment and payment is not reflecting into Maulanaweb's Bank account by the 27th we will automatically debit your account.
By agreeing to our Terms on signup you agree to this. Maulanaweb will not be held responsible should a debit order fail and you incur bank charges because of this.
Shared hosting, reseller hosting, dedicated servers and collocation services are all billed on an automatic basis on the first of every month.
If you sign up for an annual plan you will also be charged a pro-rated amount and billed in a similar fashion. Maulanaweb will automatically
renew your services when they come up for renewal and will take payment from the payment method you have on file with Maulanaweb current rates.
If for any reason, Maulanaweb is unable to charge your payment method for the full amount owed, or if Hosting Unlimited is
charged a penalty for any fee it previously charged to your payment method (such as a charge back dispute), you agree that
Maulanaweb may peruse all available remedies in order to obtain payment.
You agree that you are solely liable for arranging that your services are renewed, and that Maulanaweb shall not be liable to
you or any third party if it is unable to charge your payment method in order to renew your services. You also agree that you are
liable for all services that have been rendered on your behalf until a termination of service has been officially received by the
accountholder for services.
If at any time, your hosting payments become past due, you will receive a notification via email with instructions on rectifying
the situation. Please note that Maulanaweb holds the right to deny access to and/or de-activate accounts hosted on our servers
of which have unpaid past due balances.
Accounts are at risk for suspension of service if payment for hosting is not received 24 hours after the due date.
Shared/Reseller Accounts 7 days past due will be assessed a late fee calculated at 30% of the balance due to re-activate services.
We only accept credit cards, or debit orders for payment of services. Yearly plans renew automatically and are charged to the
most recently updated credit card or banking details on file. In the event that your yearly/monthly charge is denied and we are
unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly installments will incur for the
entire duration services are rendered and you remain subscribed to until you submit proper cancellation of the account in writting to billing@Maulanaweb.co.za
Any debt not paid 60 days after the due date will be forwarded to an outside collections agency for proper collection.
At that time, the account holder will incur a R200.00 collection fee added to the balance previously due.
Please note that Maulanaweb holds the right to deny access to and/or de-activate accounts hosted on our servers with past due balances.
PLEASE ADDRESS ANY QUESTIONS REGARDING PAYMENTS TO OUR ACCOUNTING DEPARTMENT BY EMAILING us at billing@Maulanaweb.co.za
Shared/Reseller/Dedicated/VPS/Colocation Accounts - If you wish to cancel your services, you must send email
30 days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be
liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly.
If you cancel your account and your payments still continue to recur for any reason such as
by fault of Maulanaweb staff
by fault of the credit card processor
by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are
issued by your financial institution.
If, for any reason, Maulanaweb fails to deliver said services to you, a pro-rated refund will be issued. No refunds will be
issued if abuse of our stated policies forces Maulanaweb to suspend or terminate your services prematurely. In the
event you request account cancellation 30 days notice is required, once your service has been cancelled your account will be suspended from use.
Cancellations of accounts pre-paid on a yearly basis will not be refunded at all.
If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
Maulanaweb reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time in writing however a full calender month or 30 days notice is required.
Violations of the Terms of Service will waive the refund policy even if annual payment has been made.
User may not:
Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
Run any software that interfaces with an IRC (Internet Relay Chat) network.
Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
Participate in any file-sharing/peer-to-peer activities
Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
Run cron entries with intervals of less than 15 minutes.
Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include
("http://yourdomain.com/include.php") use include("include.php").
To help reduce usage, do not force html to handle server-side code (like php and shtml).
Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than
sites in excess of 15 000 files are automatically excluded from backups
we have an inode policy of 50 000 files you may not host more than 50 000 files on a shared server.
Use our local Unlimited plan for eccomerce sites generating in excess of 5 gigs traffic per month.
Backups and Data Loss
Your use of this service is at your sole risk. Our backup service is run certain days of each week an overwrites any of our previous
backups made, and only one week of backups are kept. This service is provided to you as a courtesy. Maulanaweb is not
responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and
to maintain all appropriate backup of files and data stored on Maulanaweb Servers. We are not responsible for data loss in any event.
Approval of the credit is at the discretion of Maulanaweb dependent upon justification provided. Third party monitoring
service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit
availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server
which may differ from the uptime reported by other individual services. To request a credit, please contact sales@Maulanaweb.co.za
with justification. Uptime guarantees only apply to shared / reseller solutions.
Money back Guarantee
On dedicated servers and collocation no full refund will be honoured -- the 30 day money back guarantee does not apply.
We reserve the right to refund a pro-rated amount or no refund at all. Servers taken on a 12 , 24 or 60 month contract may not
be cancelled early unless agreed to in writting by Maulanaweb however a 60% penalty will apply.
Each of Maulanaweb managed shared, VPS, and reseller servers carry a 30 day unconditional money back guarantee on them.
Remember, this is only for monthly shared or reseller packages and does not apply to dedicated servers, administrative fees,
install fees for custom software, or domain name purchases.
Maulanaweb will not activate new orders or activate new packages for customers who have an outstanding balance with
Maulanaweb. Approval of the credit is at the discretion of Maulanaweb dependent upon justification provided. Third
party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network
capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the
Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact sales@Maulanaweb.co.za with justification. Uptime guarantees only apply to shared / reseller solutions.
Reseller: Client Responsibility
Resellers are responsible for supporting their clients. Maulanaweb does not provide support to our Reseller's Clients.
If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their
responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes.
Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients' resellers are
also responsible for there own backups.
The amount you pay for hosting may not increase from the date of purchase. We do reserve the right to change prices listed on
Maulanaweb, and the right to increase the amount of resources given to plans at any time.
Customer agrees that it shall defend, indemnify, save and hold Maulanaweb harmless from any and all demands,
liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Maulanaweb, its agents,
its customers, officers and employees, that may arise or result from any service provided or performed or agreed to
be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend,
indemnify and hold harmless Maulanaweb against liabilities arising from:
any injury to person or property caused by any products sold or otherwise distributed in connection with Maulanaweb;
any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
copyright infringement; any defective products sold to customers from Maulanaweb's server.
Maulanaweb has servers in South Africa and Germany, Maulanaweb however reserves the right to
move your website and content to the servers of our choice with or without notifying you of any such changes.
It is totally at the Discretion of Maulanaweb where your content is placed. The same applies to dedicated servers, should
we be able to secure a better deal on servers for you we will automatically move your server to a new location.
Unlimited Local Plans
If you are an eccomerce or article submission site, directory service you may not host on our Unlimited local plan unless your traffic remains below
5 gigs, should you signup for a local plan and you exceed our allocated 5 gig traffic quota limit we will automatically transfer your
site to our international server at the same monthly cost and without warning.
By using any Maulanaweb services, you agree to submit to binding arbitration. If any disputes or claims arise against
Maulanaweb or its subsidiaries, such disputes will be handled by an arbitrator of Maulanaweb choice. Arbitrators
shall be attorneys or retired judges and shall be selected pursuant to the applicable rules.
The arbitrator's award is final and binding on all parties. The Federal Arbitration Act, and not any state
arbitration law, governs all arbitration under this Arbitration Clause.
Maulanaweb shall not be responsible for any damages your business may suffer. Maulanaweb makes
no warranties of any kind, expressed or implied for services we provide. Maulanaweb disclaims any warranty
or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries,
wrong delivery, and any and all service interruptions caused byMaulanaweb and its employees.
Disclosure to law enforcement
Maulanaweb may disclose any subscriber information to law enforcement agencies without further
consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Changes to the TOS
Maulanaweb reserves the right to revise its policies at any time without prior notice.
You fully accept that you will be bound by the newest terms